Delivery and Returns

DELIVERY

Your requests are processed to be prepared for delivery at the end of the order. After your order is approved, it will be delivered to the cargo company at the end of 5 (five) working days at the latest. The status of your cargo can be tracked with the cargo tracking number that will be given to you as a result of your order. The products forming the subject of the contract are delivered to the BUYER by the cargo company determined by the SELLER. Cargo fee and cargo insurance fee, if any, are added to the invoice amount. The BUYER also accepts and undertakes to pay these fees in advance.

After the payment is made, the standard and delivery time of the products subject to the contract varies between 1 day and 1 week on average.


The SELLER is not responsible for any damages that may occur in the product during Cargo and Delivery. The BUYER has the right not to accept the cargo when the product delivered to him is damaged. In case of damage to the product or loss of use due to cargo transportation, the BUYER must attach a damage assessment report (minutes) to the product / products to be returned and return it to the cargo authority before approving the delivery receipt at the time of delivery. Otherwise, the BUYER will be responsible for the damage caused by cargo damage or loss of use and the product cannot be returned. If it is determined by the SELLER that the error occurred in the product before shipping and delivery, the process of replacing the product and sending it back to the cargo takes a maximum of 7 working days after the damaged product reaches the SELLER's warehouse. In the event of a situation caused by the failure to supply the product, the SELLER will return the payment made to the BUYER under the conditions specified in this contract.

 

 

Delivery Fee Calculation - Cargo Gross Weight (Kg)

 

  • 0.5 Kg - 1 Kg 30 TL

  • 1 Kg - 2 Kg 40 TL

  • 2 Kg - 3 Kg 50 TL

  • 3 Kg - 4 Kg 60 TL

  • 4 Kg and over 80 TL

 



RIGHT OF WITHDRAWAL
 
The BUYER has the right to withdraw within (7) days from the delivery of the product subject to the contract to him or to the person / organization at the address indicated. In order to use the right of withdrawal, it is obligatory to notify www.naturelez.com by email or telephone within this period and that the product has not been used within the framework of the provisions of the relevant article. If this right is exercised, it is obligatory to return the original invoice and a copy of the cargo delivery report indicating that the product delivered to the 3rd party or the BUYER is sent to www.naturelez.com. The product price is returned to the BUYER within 7 days following the receipt of these documents. The shipping cost of the returned product due to the right of withdrawal is paid by the BUYER.

In addition, the consumer cannot use the right of withdrawal for the goods produced in accordance with the special requests and demands of the consumer or made personalized by making changes or additions.

If the payment is made by credit card or a similar payment card, the consumer may request the cancellation of the payment transaction on the grounds that the card is used against his / her consent and illegally. In this case, the issuing institution returns the payment amount to the consumer within 10 days from the notification of the objection.